Burnout Recovery Retreats

You can book either through our website, by email or by phone. On our website you can book 24 hours a day, 7 days a week. Select your Wellbeing Escape and follow the steps to book and pay. If you would prefer to book by phone, please contact our wellbeing sales specialists during our office hours.

NB: If you would like us to arrange your flights, please bear in mind that you are responsible for providing correct name(s) and dates of birth of all travellers, as detailed in your passports.

On booking, please be sure to check the details on your confirmation/invoice. Any inaccuracies will be at the expense of the person who submitted the booking.

The online booking form includes a ‘Comments’ field where any special requests (e.g. dietary requirements, room preferences, etc.) can be listed. Certain types of treatment programmes require that you provide us with a list of any medical issues, your height and weight for example. This information will be passed on to the hotel for the purposes of delivering appropriate treatments. Please be assured that your personal information is kept strictly confidential.

After filling in all your personal details, you will be provided with an overview of your travel request. You automatically receive an acknowledgment of your booking by email. Please note that this is not final confirmation. All programmes are complied on an individual request basis - please await final confirmation that we have received and can process your request, particularly when you are arranging your own flights.

Can I hold an option on a specific holiday?

Yes, it is possible to hold an option for a holiday. An option is valid for a maximum period of 3 days and will expire if we have no further contact from you

Is my booking on request?

Yes, all bookings are on request until we advise of of confirmation. We do work with some small boutique properties with limited accommodation. That requires us to check availability for your requested dates. Within one working day you will receive a final booking confirmation. If you have any additional requirements, such as a flight proposal, extra nights and/or a different room type, we will contact you directly within one working day.

Do I pay a booking fee?

No, additional fees are not required.  

Can I change my booking?

Yes, you can make changes to your booking. There may be limitations or conditions that apply. Airlines in particular have more strict terms when it comes to changes. If you are thinking of making a change, please contact one of our wellbeing sales specialists to advise you.

Every programme on our website provides a clear breakdown of what is included and excluded. Almost all programmes advertised include transfers from the airport to the hotel. Please check our website or call our wellbeing specialists and they can explain exactly what is included with your booking, including transfers, meals, wellness treatments if applicable.

Holidays are always indicated in full days. If you book a holiday without transport, you should bear in mind that you have to abide by the check in and checkout times of the hotel. If you are travelling by plane to your destination, the departing day is counted as the first day of your holiday. It could be the case that your first day starts with a departure time of 23.00 hours, and the final day ends with an arrival time (back home) of 08.00 hours.

The day of departure will be the first day of your holiday and the day of returning will be the last day of your holiday. It could be the case that if you are booking a 10 day holiday, you will only spend 8 days at the destination itself due to the flying time. This indication of travel dates is a standard international system.

We kindly ask that you respect the following conditions of payment.

Upon booking your trip, you should pay either a deposit of full amount of the booking, dependent on your departure date.  If your departure date is within 60 days of the booking date, full payment is due  to confirm the booking. If the departure date is more than 60 days from the booking date, a deposit of 25% of the total price is due. In the case where a flight is included, the deposit will be the full cost of the flight plus 25% of the other booking arrangements.  In the case of a so-called ‘last-minute booking’, whereby the departure date falls within the aforementioned six week period, full payment should be completed immediately after confirming the booking.

Important! For bookings including flight tickets, we request pre-payment of the the full price of any flight tickets be made immediately (we can provide receipt of payment). We cannot guarantee either the price or availability until the payment is received.  Where payment for the trip is not received in time, Wellbeing Escapes reserves the right to withdraw from their contract with the client. In this instance, stipulations applying to ‘cancellation by the client’ become effective.

What are the possible means of payment? You can pay for your booking by debit card, credit card or bank transfer. You can pay immediately over the phone with the wellbeing sales specialist, or alternatively, you can be sent a secure payment link. If you prefer to pay by bank transfer, the details will be provided to you.

After making a booking, you will your confirmation documents within 24 hours, or 48 hours if booked over the weekend. 

What travel documents do I receive?

You will receive a booking invoice which also served as your itinerary. Your flight details with the airline booking reference will be on your invoice if we have booked the flights for you. You will also receive an information document or 'Know Before You Go', with details about your destination and other useful facts.an information letter, your e-tickets (if you have booked your flights with us) and general information about the treatment programme and the destination. If you live in the UK and we arrange your flights as well as your ground arrangements, you will also receive an ATOL certificate. As an ATOL bonded company, your booking is covered against the unlikely event that Wellbeing Escapes becomes insolvent.