The Americas

How can I book my holiday? 

You can book either through our website, by email or by phone. On our website you can book 24 hours a day, 7 days a week. Select your holiday of preference and after clicking on ‘book’, you will be lead to a form where you can fill in your personal details, travel dates and the required number of rooms. If you would prefer to book by phone, please contact our travel experts during our office hours.

NB: If you would like us to arrange your flights, please bear in mind that you are responsible for providing correct name(s) and dates of birth of all travellers, as detailed in your passports.

On booking, please be sure to check the details on your Puurenkuur confirmation/invoice. Any inaccuracies will be at the expense of the person who submitted the booking.

The online booking form includes a ‘Comments’ field where any special requests (e.g. dietary requirements, extra nights, gift vouchers ) can be listed. Certain types of treatment programmes require that you provide us with a list of any medical complaints, your height and weight. This information will be passed on to the hotel for the purposes of delivering appropriate treatment. Please be assured that your personal information is kept strictly confidential.

After filling in all your personal details, you will be provided with an overview of your travel request. You automatically receive an acknowledgment of your booking by email. Please note that this is not final confirmation. All programmes are complied on an idividual request basis - please await final confirmation that we have received and can process your request, particularly when you are arranging your own flights.

Can I hold an option on a specific holiday?

Yes, it is possible to hold an option for a holiday. An option is valid for a maximum period of 3 days and will automatically expire failing further correspondence from you.

Is my booking on request?

Yes, all bookings are on request, with the exception of the group programmes which are solely organised by Puurenkuur in the Netherlands for a minimum number of participants. Within one working day you will receive a final booking confirmation. If you have any additional requirements, such as a flight proposal, extra nights and/or a different room type, we will contact you directly within one working day.

Do I pay a booking fee?

Yes. Booking fees for all our bookings € 10. 

Can I change my booking?

Yes, you can make changes to your booking up to one week before departure. Please note, that this does not apply in case of the Puurenkuur Group programmes. For all programmes in the Netherlands, Belgium, Luxembourg and Germany, any amendments to bookings are charged at € 15.00, plus any extra costs that may result from the change. Any amendments to bookings to any other destinations are charged at € 27.00, plus any extra costs resulting from the change. Please contact a Puurenkuur travel expert for exact costs relating to a required change. No fee will be charged for amending the names of any travellers. This does not include holidays for which Puurenkuur has booked flights.

Is a fare for the flights included in my booking?

Since the 1st of January 2012, all programmes and prices published on this website are without flights. We decided to offer our programmes without flights to give you the option to select the flights which suit you best. Of course, you can also book your flights through us. We can also reserve you a Business or First Class ticket, or even a combination of both. A tailor made ticket!

Please contact our travel experts for the best flight options and our special touroperator rates. Call us on +31(0)205730350 or email  info@puurenkuur.nl

What are the benefits of booking a ticket via Puurenkuur?

We book and research flights on a daily basis, meaning we are au fait and well placed to inform you of the various airlines and their conditions. As your entire trip is arranged with one firm, you receive just one invoice and have one immediate point of contact. Puurenkuur will keep you informed of any changes to schedules and will liaise with the airlines directly regarding alternative options. If you have arranged cancellation insurance and booked your ticket with us, your cancellation policy also conveniently covers your ticket.

Changes made by the airlines

Puurenkuur books both scheduled flights and charter flights to destinations. Airlines occasionally change the type of aircraft used on particular flights without advance warning. Scheduled flight timings and days of operation are subject to change by airlines.

Within at least one week before departure, you will receive your travel documents and tickets. It is advisable to look a day in advance on the website of the airport you are departing from to check the current departure time of your flight. Puurenkuur is not responsible for any  costs relating to potential changes in flight schedules or cancellations. As such,  an alternative flight or the cost of overnight accommodation will not be compensated for by Puurenkuur. Naturally, will we do the best we can to make sure any extra costs remain as low as possible.

Payment of your flights

Please be aware, that if your booking includes flights, we ask that you to pay the cost of the flights within 24 hours. (We will provide you with receipt of purchase). After receiving payment, we will book and bill for your flights at the current fare . If we receive your payment AFTER 24 hours, any differences in price will be charged to you.       

Can I book flights myself?

Of course you are free to book your own flights directly. We would, however,  like to draw your attention to the following:

Please wait to receive final confirmation of your accommodation from Puurenkuur before booking any flights. You will receive this final confirmation within 24 hours after booking.

You remain responsible for keeping updated about any flight changes. We can of course contact your hotel to inform them of the flight changes and amend transfer times accordingly.

Any additional accommodation costs resulting from the flight change should be paid directly to Puurenkuur. Please read the airline’s conditions very carefully prior to your trip.

When booking flights directly, we recommend you insure your tickets. The cancellation insurance we can offer at Puurenkuur does not cover the cost of flights booked directly  by you. Please print out your flight details and provide us with all your flight details so that we can arrange your transfers.

Extra fees for the flight?

There is a possibility that an airline unexpectedly charges you an extra fee of some sort. In this case, Puurenkuur will charge you for these extra costs only.

How do I check in for my flight?

On the day of departure you need to be at the airport at least 2 hours before your flight departs.

You will need to register at the check-in desk. On your ticket you will find your flight times. You can also check these times prior to departure on the airport’s or airline’s website.

What is my baggage allowance?

Airlines use two free checked baggage allowance systems; a weight allowance based on airline and class of travel, and a piece system of 20/23kg per bag. Where airline tickets and holiday documentation have been provided by Puurenkuur, these will list which baggage allowance system applies and details of the permitted weight allowance. 

Please note that it is advisable to put important documents, travel documents and medicines in your hand luggage. If your baggage exceeds the weight allowance, a fee will apply. For babies under 2, there is a maximum baggage allowance of 10 kg. Airlines are very strict on baggage allowance, so please do not risk any overweight baggage.

Check in online?

Several airlines allow you to check in online in advance. The online check in process is available 24 hours before departure. You can select a seat of your preference. At the airport you have then only to drop your baggage at the drop-off point. Group online check in is possible for parties of nine and under. For disabled passengers and families with babies, suitable seats will be reserved by the airlines in advance. The online check in system is the responsibility of the airline you are flying with - Puurenkuur does not have any influence over the system.

Every programme on our website provides a clear breakdown of what is included and excluded. Since the 1st of January 2012, prices published exclude flight fares. Almost all programmes advertised include transfers from the airport to the hotel.

Due to fluctuations in flight fares and the fact that more and more clients prefer to book flights departing from other airports than Amsterdam (Schiphol), we are more flexible and can offer you the best flight schedules. You can depart from either regional or international airports.

We kindly ask that you respect the following conditions of payment.

Upon booking your trip, you should fulfill payment of 50% of the total trip’s cost.  We kindly request you to settle the full cost of any cancelation insurance policy, travel insurance policy and booking fees as well. The remaining value of your trip should be in Puurenkuur’s receipt a minimum six weeks prior to the date of departure.  In the case of a so-called ‘last-minute booking’, whereby the departure date falls within the aforementioned six week period, full payment should be completed within 24 hours of placing the booking, referencing your issued reservation number.

Important! For bookings including flight tickets, we request pre-payment of the the full price of any flight tickets be made within 24 hours of booking (we can provide receipt of payment). Once payment has been received, Puurenkuur will definitively secure tickets at the then current rate. Where payment is received after a 24 hour period has lapsed, any price fluctuations will be accounted for by the client. Where payment for the trip is not received in time, Puurenkuur reserves the right to withdraw from their contract with the client. In this instance, stipulations applying to ‘cancellation by the client’ become effective.

What are the possible means of payment? The invoice issued to you will contain all the details you need in order to affect payment. There are a number of ways in which to pay: via booking form (using IDEAL banking in the Netherlands only), cash, online banking or by credit card. (Credit card fees apply, as follows, as a percentage of the total travel costs: VISA and Mastercard at 2.9%; American Express at 2.85%.) In the case of a ‘last-minute booking’, payment should be made in the form of express or faster bank transfer. Overseas payments require IBAN and BIC codes and take longer than domestic bank transfers.

Our bank account details:

ABN AMRO bank: 494717165

IBAN: NL96ABNA0494717165

BIC: ABNANL2A

After making a booking, you will receive an automated email with the details of your booked holiday and the costs. If you have any extra wishes or if you want to extend your holiday with extra nights, you will receive a custom invoice within 48 hours after booking.  

What travel document do I receive?

If you are travelling within the Benelux you will receive an e-voucher.  For bookings outside of the Benelux, you will receive an accommodation voucher, an information letter, your e-tickets (if you have booked your flights with us) and general information about the treatment programme and the destination.  

Why do I get an accommodation voucher?

The voucher is the check-in confirmation at the hotel. The voucher includes all the booking information.

When do I receive my travel documents?

At least one week prior to departure you will receive your travel documents. In the case of a last minute holiday (departure is within 7 days), we will make sure that after we have received the payment, you will receive your travel documents immediately.  

Passport and visa

It is your responsibility to identify all passport and other official requirements for your trip and to ensure you allow adequate time to obtain the required documentation. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Requirements can change and it is your responsibility to ensure that you comply with applicable passport and visa requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss, or damage which you or Puurenkuur incurs as a result of your failure. For regular updates on visa requirements or any conflictions in particular regions, see the Foreign Commonwealth Office Website www.fco.gov.uk

Vaccinations

Please consult your local GP or visit the relevant Embassy websites for information on immunisation and other necessary precautions.

Seventy per cent of our wellbeing and treatment holidays are booked by solo travellers. That is why we do the best we can to get good deals for solo travellers. Some holidays are very suitable for solo travellers, avoiding, for example, a single supplement.